Loan enquiries and questions

The contact details below are specifically for enquiries in relation to loans provided by Creation. You can get in touch using telephone, email or post. You may find the answer to your question in the Frequently Asked Questions section. 


0330 221 1111

Our call centres are open between:

Mon - Fri 8:30am - 8:00pm
Saturdays 9:00am - 6:00pm
Sundays Closed

Calls may be recorded. Calls charged at local rate. The number provided may be included as part of any inclusive call minutes provided by your phone operator.


Existing Personal Loan customers: If you’re an existing customer, please contact us directly by logging into your Personal Loan Account.

Not yet a loans customer? If you’re not yet a customer you can email us at


General correspondence

Creation Customer Enquiries Chadwick House
Blenheim Court
B91 2AA

Signed agreements

Signed agreements should be returned to:
Creation Consumer Finance Limited
PO Box 14455
Birmingham B25 9ER

Non-loan related enquiries


If you’re looking for information that is related to other EDF Energy products and services, you can find out how to contact EDF Energy here